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Last updated 1 October 2026

Terms of Service

These terms are a contract between Autowork AI (“we”, “us”), based in United Arab Emirates, and the business that creates a Kio account (“you”). By creating an account or using Kio you agree to them and to our Privacy Policy. If you are accepting on behalf of a company, you confirm you are authorised to do so.

1. What Kio is

Kio is an AI assistant that answers your customers’ messages on the channels you connect (Instagram, WhatsApp, Telegram and your website), using the business information you provide, takes the actions you configure, and hands conversations to your team when it should. It is a tool you operate for your own business: you remain responsible for the conversations it has on your behalf.

2. Accounts

  • You must be at least 18 and provide accurate account and business details.
  • You are responsible for everyone you invite to your workspace and for keeping your credentials secure.
  • One trial per business. Creating extra accounts to obtain additional free allowances is not permitted.

3. Plans, trial and billing

  • Free plan. Every account can use the private sandbox with up to 100 AI test replies a month at no charge and with no card. The free plan does not connect a live channel.
  • Paid plans are billed in advance by subscription through Stripe, at the price shown at checkout. Each plan carries the channel, reply, seat and AI-video allowances shown on the Billing page; when an allowance is used up, Kio sends your configured fallback message instead of an AI reply until the period resets or you upgrade.
  • Trial. Your first paid subscription starts with a 21-day free trial. A payment method is required to start it; if none is on file when the trial ends, the subscription is cancelled and you return to the free plan. Otherwise the plan is charged on the day the trial ends.
  • Changes and cancellation. You can upgrade, downgrade or cancel at any time from the Billing page. Cancellation takes effect at the end of the current billing period; you keep access until then. Downgrading below the number of channels you have connected pauses the extra channels.
  • Refunds. Fees are non-refundable except where the law requires, or where we have billed you in error — in which case we refund the erroneous charge. We do not pro-rate unused time after cancellation.
  • AI video credits are one-time purchases that do not expire and are not refundable once any part has been used.
  • Taxes. Prices exclude VAT and similar taxes unless stated; where we are required to charge them they are added at checkout.
  • We may change prices with at least 30 days’ notice by email; the new price applies from your next billing period.

4. Your responsibilities

  • Your content. You are responsible for the accuracy of the business information you give Kio — prices, hours, policies, stock — and for keeping it current. Kio answers from what you provide.
  • Platform rules. You must comply with the terms of every channel you connect (Meta’s Platform Terms and Commerce Policies, WhatsApp Business Policy, Telegram’s terms) and hold the rights needed to connect those accounts.
  • Your customers. You are responsible for giving your customers any notice or obtaining any consent the law where you operate requires for automated messaging and for the processing of their data. Kio identifies itself as an AI assistant when asked and never claims to be human.
  • Actions. Integrations you connect (payments, bookings, order lookups) run with your credentials on your instructions. Review what an action can do before enabling it; you are responsible for its results.
  • Team. Replies your team sends from the inbox are sent as your business.

5. Acceptable use

You may not use Kio to:

  • send spam, unsolicited marketing, or messages that violate a channel’s policies;
  • deceive, harass or harm anyone, or impersonate another business;
  • sell or promote anything illegal, or anything the connected platforms prohibit;
  • collect payment card details in chat — Kio is built to refuse this, and you must not work around it;
  • attempt to extract another customer’s data, probe or overload the service, or reverse engineer it;
  • upload content you have no right to use.

We may suspend or terminate accounts that break these rules, after notice where practical.

6. AI-generated replies

Kio generates replies with large language models. We design it to answer only from your information and approved tools, to say when it does not know, and to hand off rather than guess — but AI output can be wrong. You should review conversations, keep your information current, use instant-handoff words for sensitive topics, and not rely on Kio for legal, medical, financial or safety-critical advice. We are not liable for a reply’s accuracy or for actions taken on it beyond what section 9 provides.

7. Your data

You own your business content, your conversations and your customer records. You grant us the licence needed to host, process and display them to provide the service. We process personal data as described in the Privacy Policy and, for end-customer data, as your processor on your instructions. You can export your customer records at any time and delete your account from Settings; see Data deletion.

8. Our service

  • We aim for Kio to be available continuously but do not guarantee uninterrupted service; the channels it depends on (Meta, Telegram, model providers) have their own outages and policy changes we do not control.
  • We may change or discontinue features with reasonable notice. We will not materially reduce what a paid plan includes during a billing period without a pro-rated refund on request.
  • Kio, its software, design and trademarks are ours. Feedback you give us may be used without obligation.

9. Liability

To the fullest extent permitted by law: Kio is provided “as is”; we exclude implied warranties; we are not liable for indirect, consequential or special losses, lost profits, lost sales or lost data; and our total liability to you for all claims in any 12-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot be limited by law, including for fraud.

You will indemnify us against claims arising from your content, your customers, your breach of these terms or of a connected platform’s terms.

10. Termination

You may close your account at any time. We may suspend or terminate your account for a material breach of these terms, for non-payment after notice, or where a connected platform requires it. On termination your channels are disconnected and your data is deleted as the Privacy Policy describes. Sections 7, 9 and 11 survive.

11. General

  • These terms are governed by the laws of the United Arab Emirates, and disputes are subject to the courts there, without prejudice to any mandatory consumer rights where you live.
  • We may update these terms; material changes are notified by email or in the app at least 14 days before they take effect. Continuing to use Kio after that is acceptance.
  • If any part of these terms is unenforceable the rest remains in effect. These terms, the Privacy Policy and your plan details are the whole agreement between us.

Contact

Autowork AI, United Arab Emirates — support@autowork.ae