Last updated 1 October 2026

Data deletion

This page explains how to remove data from Kio, whether you run a business that uses it or you are a customer who messaged one. It is the deletion instructions page we register with Meta for the Instagram and WhatsApp integrations.

If you are a business using Kio

Delete your whole account

1. Sign in and open your account menu (your avatar) → Manage account.
2. Under Delete account, enter your password and confirm.
3. If you cannot sign in, email privacy@autowork.ae from the address on the account.

Deleting your account disconnects every channel, revokes the access tokens we hold for them, and permanently deletes your workspace — business knowledge, conversations, customer records, team members, settings and integration credentials — within 30 days. Billing records are kept only as long as tax law requires. An active subscription is cancelled at the same time.

Disconnect one channel

Go to Channels and choose Disconnect on the channel. The access token is deleted immediately and Kio stops receiving messages for that account. Existing conversations stay in your inbox until you delete them or your account.

Clear what Kio remembers about a customer

Open CRM, choose the customer and use Forget to erase the facts the assistant has kept about them; later replies no longer take them into account. To have a customer’s whole record and conversation history removed, email privacy@autowork.ae from your account email with the customer’s name or number and we will delete it within 30 days.

Delete business documents

In Knowledge, delete any document to remove it and its indexed text from your assistant immediately.

If you are a customer of a business that uses Kio

The business you messaged controls your conversation data, and it can delete your record in a few clicks as described above. Ask the business first, through the same channel you used or its usual contact details. If you cannot reach the business, or you prefer to deal with us directly, email privacy@autowork.ae with the name of the business and the platform (Instagram, WhatsApp, Telegram or website) and the account or number you wrote from. We will verify the request and delete your data within 30 days, and confirm to you when it is done.

Instagram and WhatsApp

You can also remove Kio’s access from within Meta: in Instagram, Settings → Website permissions → Apps and websites; for WhatsApp Business, remove the connected partner in your Meta Business settings. Removing access there stops new data reaching us; to delete what we already hold, use one of the paths above.

Questions

Autowork AI — privacy@autowork.ae. See also our Privacy Policy.